Shop FAQ

Can I get a custom charm/sticker/etc?

Due to the nature of how I produce my merchandise in bulk, I cannot take custom orders.

How are items shipped?

All of my orders are sent out in padded envelopes to ensure your product/s get to you safely.

I put in the wrong address!

Please double check your shipping information to make sure the shipping address is up to date and without typos, but if there is a typo let me know right away! If I haven't yet paid postage/shipped it yet I will be able to fix things.

If you send the incorrect address and the package gets returned to me, I will get in touch with you to mail it again. Please bear in mind if the package is returned to me due to an error on your part, you will have to pay shipping again.

Do you accept returns, exchanges, or cancellations?

I do not accept returns or exchanges, if you have any concerns or issues please reach out to me at sleepythymes@gmail.com! If I have not yet marked your order as shipped, we can discuss cancellations. But if I have already paid postage and shipped the package, the order cannot be cancelled.

I have a question you didn't address here!

Please send me an email at sleepythymes@gmail.com! I'm always happy to answer any questions or concerns that come up :)